Account Deletion Request

How to Request Account Deletion

1. Fill out the form below with the email address and name you used to register on the Frontline Knowledge app.
2. Check the confirmation box to acknowledge that account deletion is permanent and cannot be undone.
3. Click "Request Account Deletion" — this will open your email client with a pre-filled deletion request addressed to our Data Protection Officer.
4. Send the email from your registered email address so we can verify your identity.
5. Wait for confirmation — our team will process your request and send a confirmation email within 30 days.

Data That Will Be Deleted

The following data associated with your account will be permanently deleted upon processing your request:

• Account data — name, email, login credentials, and professional profile
• Audio recordings — all patient interview recordings uploaded through the app
• Clinical transcripts — text transcriptions generated from your audio recordings
• Proformas and management plans — AI-generated clinical outputs tied to your encounters
• Patient encounter records — all clinical encounter data linked to your account
• Usage analytics — history-taking patterns and interaction data tied to your identity

Data That May Be Retained

In accordance with our Privacy Policy, the following data may be retained after account deletion:

• De-identified, aggregated analytics — anonymized usage data that cannot be linked back to you, retained indefinitely for clinical intelligence and algorithm improvement
• De-identified research datasets — anonymized clinical data used for public health research, retained indefinitely
• Legal and compliance records — minimal records required by applicable law or regulation, retained for the duration required by law